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Terms of Trade
- Validity
These terms of trade govern the sale and supply of goods by Software & Internet
Solutions Ltd. to you. Software & Internet Solutions Ltd. may amend these terms from
time to time. You shall be notified of any amendments by a notice on the online-videoshop.com site.
- Software & Internet Solutions Ltd.'s Contract With You
No contract shall exist between you and Software & Internet Solutions Ltd. until
Software & Internet Solutions Ltd. has sent you an email confirming receipt and acceptance
of your order. Software & Internet Solutions Ltd. is entitled to withdraw from any contract
in the case of obvious errors or inaccuracies regarding the goods or the order appearing
on Software & Internet Solutions Ltd.'s site or for unavailability (see 3. below). Software
& Internet Solutions Ltd. reserves the right to place restrictions on the volume of any
goods ordered. By placing an order for products with age restrictions you declare that
you are of legal age to purchase those products.
- Pricing and Availability
The prices and availability of the goods are specified on the online-videoshop.com site.
Such information is subject to change without notice. Each price, as displayed, is inclusive
of VAT (at the standard UK rate). There shall be an additional charge for delivery, the
amount of which shall vary according to the delivery method that you choose. In the
unlikely event that the goods are unavailable, or that Software & Internet Solutions Ltd.
needs to vary the price due to supplier price increases, tax changes or site errors for
example, following confirmation of your order Software & Internet Solutions Ltd. shall
send you a notification by email and allow you the opportunity to cancel your order if
Software & Internet Solutions Ltd. has not done so itself.
- Delivery of Goods
Software & Internet Solutions Ltd. shall deliver the goods ordered
to the delivery address which you supply. All delivery times quoted on
the online-videoshop.com site are estimates only based on availability,
normal processing and delivery time. Software & Internet Solutions
Ltd. may deliver items in an order separately but shall charge you for
postage and packing on the first delivery only. Your credit card will
be debited on despatch of your order. Title to the goods will pass to
you on payment in full. Risk will pass to you on delivery.
- Software & Internet Solutions Ltd. Guarantee and Returns Policy
If for any reason you are unhappy with any or all of the goods received, you can return
any of them to Software & Internet Solutions Ltd. for an exchange or refund, providing
each is returned to Software & Internet Solutions Ltd.'s returns processing centre within
30 days from the date of order or 7 working days from the day after you receive the
goods (whichever is longer) with the completed Software & Internet Solutions Ltd. return
form (provided with the goods). Software & Internet Solutions Ltd. only accepts returned
goods sealed and wrapped in original packaging. You shall be responsible for the cost of
returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied
goods. Software & Internet Solutions Ltd. recommends that you use registered post or
recorded delivery when returning goods. Software & Internet Solutions Ltd. shall use
reasonable efforts to replace damaged or defective goods but if replacement is not
possible, or if an order is cancelled for any other reason under these Terms, Software
& Internet Solutions Ltd.'s only obligation is to refund the full amount paid by you.
This does not affect your statutory rights.
- Your right to Cancel
Under the Distance Selling Regulations, you have the right to cancel the contract for the
purchase of any item within seven working days of delivery. We cannot accept
cancellations or returns for any CDs, DVDs, videos or games and software products where
the sealed packaging has been broken or removed. If you wish to cancel you should wrap
the item you for which you are cancelling the contract securely, including the packing
slip you received with the order. Complete the return reason as Other and write in
Contract Cancelled. Send the item back to reach us within seven working days of the
date that the item was delivered to you.
Please note that you will be responsible for the cost of returning the goods to us
unless we delivered the item to you in error or the item is faulty. If we do not
receive the item back from you we may arrange for collection of the item from you
at your cost.
- EU VAT
Software & Internet Solutions Ltd. is required to collect VAT at the relevant rate for
orders being dispatched outside the UK. If VAT rates in the country of the destination of
your order differ from those in the UK, the VAT will be recalculated and included in
the product prices shown on the Order Summary page.
- Governing Law and Jurisdiction
Contracts between you and Software & Internet Solutions Ltd. shall be governed by
English Law and all disputes shall be submitted to the non-exclusive jurisdiction
of the English courts.
- Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of
the remaining terms and conditions shall not be affected.
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Authorised Online Shop
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